Privacy Policy

Introduction

Storybook Weddings ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our wedding photography and videography services or visit our website.

We are based in Christchurch, Canterbury, New Zealand, and comply with the New Zealand Privacy Act 2020. By engaging our services or using our website, you consent to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Names, email addresses, phone numbers, and postal addresses of couples, wedding party members, and family contacts
• Wedding Details: Wedding date, venue locations, timeline information, and ceremony/reception details
• Visual Content: Photographs and video footage captured during your wedding day and any pre-wedding sessions
• Payment Information: Billing details necessary to process your deposit and final payments
• Communication Records: Emails, messages, and notes from our consultations and planning discussions
• Preferences: Your style preferences, shot lists, special requests, and any specific instructions

How We Use Your Information

We use the information we collect to:

• Provide our photography and videography services on your wedding day
• Communicate with you about bookings, scheduling, and deliverables
• Edit, process, and deliver your wedding photos and videos
• Process payments and manage invoicing
• Send you your final gallery access and download links
• Improve our services based on feedback and experience
• Comply with legal obligations and protect our rights

Portfolio and Marketing Use

With your consent, we may use selected images and video clips from your wedding for:

• Our website portfolio and gallery
• Social media accounts (Facebook, Instagram, YouTube)
• Marketing materials and advertising
• Industry publications and wedding blogs
• Competition entries and awards submissions

You have the right to opt out of portfolio use at any time. Please let us know if you prefer your wedding content to remain private, and we will respect your wishes. Any opt-out request will not affect the quality or delivery of your wedding coverage.

How We Share Your Information

We may share your information with:

• Service Providers: Third-party platforms we use to deliver your content, such as Pic-Time (our gallery hosting service), cloud storage providers, and payment processors
• Wedding Vendors: Other vendors at your wedding (photographers, planners, venues) when coordinating on the day, only as necessary
• Legal Requirements: When required by law or to protect our legal rights

We do not sell your personal information to third parties.

Data Storage and Security

Your wedding photos and videos are stored securely using industry-standard practices:

• Raw footage and images are stored on encrypted drives during the editing process
• Final deliverables are hosted on secure, password-protected gallery platforms
• Backups are maintained for a minimum of 12 months after delivery
• Payment information is processed through secure, PCI-compliant payment providers

While we take reasonable measures to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of data transmitted to our website.

Data Retention

We retain your information as follows:

• Raw Files: Kept for 12 months after final delivery, then securely deleted
• Edited Finals: Kept for 24 months in our archive, available for re-download requests
• Contact Information: Retained indefinitely for client relationship purposes unless you request deletion
• Financial Records: Retained for 7 years as required by New Zealand tax law

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent for portfolio/marketing use at any time
• Lodge a complaint with the Office of the Privacy Commissioner

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Remember your preferences
• Understand how visitors use our website
• Improve our website experience

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Third-Party Links

Our website may contain links to third-party websites (such as our social media profiles or vendor partners). We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are directed at adults planning weddings. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Storybook Weddings
Email: joel@tempero.nz
Phone: 0204 023 9009
Location: Christchurch, New Zealand